Frequently Asked Questions

How do I install and sign up? 

Any minute now, you'll be able to install directly from the Play Store or App Store. 

How do I use a promo code? 

First, make sure that you've added a credit card, because our promo codes are still a little tweaky. 😬 After adding a credit card, click on the input field under "Use promo code. You should see a message that the code was applied, then proceed with checkout. If you have problems, just send us an email and we'll get things squared away.

What if I buy a pattern and I hate it? 

Just let us know! Our goal is to create a great experience that's worth far more than what you pay for a pattern, and if that's not the case for you, we'll make it right.

How do I get started once I've purchased a pattern? 

To access a pattern, you must first create a project. The easiest way to do so is by clicking "Start Project Now" from the order confirmation screen. But, if you didn't do that, you can follow these steps:

  1. Click on My Library.
  2. Select the pattern.
  3. Click the green plus button and fill out project information, including the name and size for your project. If your project contains colorwork, adjust color settings here. You can also edit other project details, or edit them later by clicking the pencil icon on the Project Overview Screen.

Is there a stitch guide or key?  

Tap on any stitch in the active row to open the stitch guide. Want to see this differently? We're looking for ideas, so get in touch at!

How do I make a note? 

There are two ways to make a note: by long-tapping any stitch in the active row (suggested), or by clicking on the notes tab and clicking the + button. By adding a note directly from the chart screen, additional information about the note location is included in the notepad.

How do I preview the instructions? 

You can preview the instructions from the project overview page. See more details here.

Is there a pattern guide for my project? 

See available pattern guides here.

How do I edit my project details? 

From the Project Overview Tab, click the pencil icon to edit project details, add your own photos, change chart colors (for colorwork charts) and update yarn & gauge information, and so on.

How do I get help? 

Click the support tab and select the relevent button to send us an email. Or just email us at